At Onextra, we aim to deliver the best shopping experience. Please review our refund and return policy carefully before making a purchase.
Products are eligible for return only if they are damaged, defective, or incorrect.
You must raise a return request within 1 days of delivery.
The item must be unused, in original packaging, and include all components.
Email us at [info@onextra.in] with your order ID, reason, and photo proof (if damaged).
Our team will review your request and coordinate the return process.
Once the return is approved and received, your refund will be processed to the original payment method within 7–10 business days.
Shipping charges are non-refundable, unless the issue is due to our error.
Due to the nature of digital goods (instant downloads, non-returnable format), we do not offer returns or refunds for digital products, unless:
The product file is corrupted or not working as intended.
The download link is not functional after multiple attempts.
Please contact us within 3 days of purchase for any issues.
Downloaded digital products
Items returned after 7 days
Products damaged due to customer mishandling
If you have questions or need to request a refund, email us at:
📧 [info@onextra.in]
You must be at least 18 years old or use the site under parental supervision.
You agree not to misuse the site or violate any laws.
All prices are listed in INR unless stated otherwise.
We reserve the right to change prices or discontinue products without notice.
Digital products are for personal use only and may not be resold or redistributed.
Orders are confirmed once payment is successful.
In rare cases, we may cancel an order due to availability or technical issues.
All content on Onextra (logos, products, digital assets) is owned by us.
Do not copy, reproduce, or distribute our materials without written permission.
Dropshipping products may take 7–15 business days to arrive depending on location.
Shipping times may vary due to external factors beyond our control.
Onextra is not liable for any indirect damages or loss due to product misuse or delays.
We do not guarantee error-free operation of the website.
Your privacy is important to us. Please refer to our Privacy Policy for how we handle your data.
We may update these terms at any time. Continued use of the website means you agree to the updated terms.
For questions about these terms, email us at:
📧 [Info@onextra.in]
🌐 Website: https://www.onextra.in
